Shipping and Return Policy
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At Absolute Led Solutions, we stand behind our products and will provide the customer service required to ensure your satisfaction. Our company offers up to a 5-year manufacturer warranty on select products. The organization strives to remain consistent in providing the best quality products on the market. In addition, all products are thoroughly tested before shipping out therefore eliminating the chances of DOA " Dead On Arrival" products.
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Furthermore, if someone other than a professional “licensed electrician” installs a product, the product must be inspected for any damage caused by a possible improper installation. This occurrence may result in customers voiding their opportunity to return a product without documentation from a professional being presented. For LED products that have dimmable capabilities please make sure to use the proper dimmer switches necessary listed on the items boxing. If a product is used for any period of time with a dimmer that is not compatible with the fixture, than damage has already been caused to the product. In this situation a refund may not be issued for the damaged product.
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If you have received a product that you are not satisfied with we will offer a 14-day period to return the product. If a product is defective or damaged than we will offer a full refund or exchange within 30 days of the original purchase date. If the product is not damaged or defective a 20% restocking fee of your order total (including shipping cost) will be charged in order to return and item. Furthermore, we will hold our customer’s responsible for paying any shipping costs necessary to return items that are not damaged or defective. Refunds will not be issued prior to receiving the returned products. Once the returned products arrive at our facility they will be thoroughly examined. If a product is damaged in any manner due to improper installation a refund may not be given. Damages include any scratches, dents, or stress caused to the item from improper application use. Once the product has been examined a refund will be issued within 3 to 7 business days for products returned in proper condition.
